Appointments
Consultations are by appointment only. Our mission is to keep waiting times to a minimum. If there is an unforeseen delay we will endeavour to contact you prior to your arrival.
Appointments for surgery or home visits may be made by calling or emailing us, at the doctors discression.
Everyday, we set aside emergency appointments for patients that need to be seen on the day. These appointments go quickly, so please call us or book online, first thing in the morning.
If you know that you have a number of issues to discuss with Your Doctor, please book a longer appointment. This will ensure that neither you nor the doctor will be rushed.
If you require phone advice, Your Doctor will return your call as soon as possible.
After Hours
After Hours medical care is provided by our accredited locum service, Home Doctor Service, when the practice is closed. This service is available after hours from 6pm to 8:30am weekdays and all weekend. To seek after hours care or request a home visit when our practice is closed, you can call us and you will be diverted to their line. Alternatively, you can call directly on 13 74 25.
Interpreting Services
Our doctors use the Doctors Priority Line (TIS National) to access interpreters speaking more than 160 languages, for those who do not, or prefer not to speak English. They also use the National Relay Service to assist those who are hard of hearing or deaf. It is recommended that you advise reception of this need, when booking.
Tests:
Reminders & Results
As a courtesy and commitment to full-service comprehensive health care, Your Doctor will remind you when you are due for a test and/or visit, and will post any referrals or pathology forms required, to avoid additional unnecessary visits to the clinic.
If your tests (i.e. blood test or scan) were from a recall letter sent to you, as per above, you will need to make an appointment with your GP several days afterwards, to discuss your results.
If your tests were completed after an appointment with your GP, you will need to call for your results between 2 and 5 days later. Please understand that our receptionists have limited access to your files and can only relay basic information noted by the GP about those results. For more information or further discussion, you will need to schedule another appointment with your GP.
Your Doctor
Policies & Procedures
We believe in honesty, integrity and transparency. Please see below links to our business policies. If you have any questions or concerns, don't hesitate to contact our Practice Manager anytime.
Feedback
Want to provide us with some feedback, or perhaps some constructive criticism? Email or post a letter to us. Alternatively, contact the Health Complaints Commissioner, or the Australian Health Practitioners Regulation Agency.
We undertake patient surveys on a regular basis to ensure we are doing our very best! We always appreciate any and all feedback.
See results of our latest patient survey here! You shared, and we listened. Although COVID has placed some limitations on our 'offering', & affected our ability to offer enough 'emergency' appointment spaces, there are some areas we were able to improve, following your feedback!
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Moved & increased volume of music at reception, to improve privacy
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Ensure consultation room doors are closed for entirety of consultation, to improve privacy
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Encourage more phone conversations, rather than face-to-face in the waiting room, to improve privacy
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Added an extra 'catch up' space to each GP appointment book to assist in running on time during COVID times
We look forward to the future when we are not as restricted by COVID-specific policies & procedures, and can offer more appointments and face less restrictions.