Appointments
Consultations are by appointment only. Our mission is to keep waiting times to a minimum. If there is an unforeseen delay we will endeavour to contact you prior to your arrival.
Appointments for surgery or home visits may be made by calling or emailing us, at the doctors discression.
Everyday, we set aside emergency appointments for patients that need to be seen on the day. These appointments go quickly, so please call us or book online, first thing in the morning.
If you know that you have a number of issues to discuss with Your Doctor, please book a longer appointment. This will ensure that neither you nor the doctor will be rushed.
If you require phone advice, Your Doctor will return your call as soon as possible.
Reminders & Results
As a courtesy, Your Doctor will remind you when you are due for a test and/or visit, and will post any referrals or pathology forms required.
For results, please call us three days after your test.
You will be advised whether you require another appointment to discuss the results with Your Doctor.
After Hours
We provide 24-hour cover for our patients. Please call 03 9707-3999 for after hours information.
Feedback
We appreciate your feedback and encourage all patients to make suggestions as to how we can improve our service to you. Please write to us at 173 High Street, Berwick VIC 3806 or you can email us. Alternatively, contact AHPRA on 1300 419 495 - find more contact options here.
Interpreting Services
Our doctors use the Doctors Priority Line (TIS National) to access interpreters speaking more than 160 languages, for those who do not, or prefer not to speak English. They also use the National Relay Service to assist those who are hard of hearing or deaf. It is recommended that you advise reception of this need, when booking.